Responsible for critically thinking about call center performance and patient satisfaction.
Monitors call center metrics and coordinates improvement strategies. May also coordinate section bump list process, oversees distribution of work assignments.
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Develops and coordinates waitlist proces. Monitors team metrics and distributes End-of-Day reports. Assists in coordinating training and onboarding of new team members. Coordinates or assigns work of the Patient Access Associate or Specialist under the direction of the supervisor.
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Serves as functional backup for updates to Workforce Management systems. Completion of special projects as requested by section leadership. Monitors and compiles patient satisfaction data and distributes to team members.Adult Wants Casual Sex TX Matagorda 77457
May perform quality assurance monitoring duties. Supports the Emory Clinic outpatient operations with overall schedule coordination for patients and providers, serving as their gor point of contact for all customer scheduling needs through the appointing center.
The position works with patients, families, providers, clinical and non-clinical staff to coordinate the patient's experience throughout the process of accessing healthcare at Emory Clinic.Naughty Ladies Seeking Real Sex Buena Park
This position is also involved in resolving issues related to accessing provider schedules. This position is also a sokeone contributor to patient satisfaction initiatives within the department by participating in patient satisfaction related process improvement activities as well as providing a high quality contact experience for the patient with every call.
This position also has a direct effect on two Press Ganey metrics; ease of scheduling appointment and ease of getting clinic on the phone. Accurately verify patient demographics and insurance coverage.
Perform general scheduling, registration and customer service duties; answer telephones, make appointments, monitor access issues with provider schedules that affect patient satisfaction, and communicate issues to team leader. Perform general patient account management duties and transfer calls accordingly.
May also monitor and respond to work queues. Monitor provider schedules to ensure maximum utilization. At least 4 years of experience in a customer service, hospitality, call center or sales environment.Wife Wants Nsa Luxora
Or 12 months experience in the Patient Access Specialist role and eligible for internal advancement; meets defined call center metrics for progression. Factors affecting environment conditions may vary depending on the assigned work asskgnment and tasks. Environmental exposures include, but are not limited to: Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area Beautiful housewives seeking nsa Miami work tasks.
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Apply on career page Application currently closed. Sign up new jobs posted daily. This job was posted on Thu Jan 03 and expired on Mon Feb 04 Lookijg Similar jobs in the area.
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